Terms of Service

Effective Date: April 5, 2026

Last Updated: July 25, 2026

Welcome to Hasio. These Terms of Service ("Terms") govern your use of the Hasio mobile application and website (collectively, the "Service"), operated by Hasio ("we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you confirm that you are at least 13 years of age and agree to comply with these Terms. If you do not agree, you may not use the Service.

2. Description of Service

Hasio is a travel guide platform for Saudi Arabia that provides:

• A directory of hotels, restaurants, attractions, events, and tours
• An interactive map for exploring destinations
• An AI-powered travel planner for personalized itineraries
• A trip itinerary builder to plan and organize your travels
• A booking system for reservations and event tickets
• A freelancer services marketplace (photographers, drivers, tour guides, etc.)
• The ability to save favorite listings and create travel moments

3. User Accounts

3.1 Account Types

• Tourist: Free access to browse listings, book services, use the AI planner, save favorites, and build trip itineraries.
• Business Owner: Post and manage listings (hotels, restaurants, attractions, events). Requires document verification and admin approval.
• Service Provider: Post and manage freelancer services (photography, driving, guiding, etc.). Requires document verification and admin approval.

3.2 Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information during registration
• You must not share your account with others or create multiple accounts
• You must notify us immediately of any unauthorized use of your account

4. Business Owners and Service Providers

4.1 Verification

Business owners and service providers must submit valid documentation for identity and business verification. We reserve the right to approve or reject any application at our discretion.

4.2 Content Standards

Listings and services posted on Hasio must:

• Be accurate, truthful, and not misleading
• Include valid contact information and pricing where applicable
• Not contain offensive, discriminatory, or illegal content
• Not infringe on any third party's intellectual property rights
• Comply with all applicable Saudi Arabian laws and regulations

4.3 Content Moderation

All submitted listings and services are subject to review and approval by our team. We reserve the right to remove or reject any content that violates these Terms. Editing approved content resets it to pending review status.

5. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Post false, misleading, or fraudulent content
• Harass, abuse, or harm other users
• Attempt to gain unauthorized access to any part of the Service
• Use automated tools to scrape or extract data from the Service
• Interfere with or disrupt the Service's operation
• Upload malicious content, viruses, or harmful code

6. User-Generated Content and Objectionable Content

Hasio has zero tolerance for objectionable content and for abusive users. Listings, freelancer services, reviews, photos and any other material you submit ("User Content") must not be unlawful, defamatory, harassing, hateful, violent, sexually explicit, discriminatory, fraudulent, or otherwise objectionable.

By submitting User Content you confirm that you own it or have the right to publish it, and you grant Hasio a non-exclusive licence to display it within the Service.

We moderate User Content as follows:

• Review before publication: every listing and freelancer service is reviewed by our team and stays hidden from the public until it is approved.
• Reporting: any listing, service, or review can be reported from inside the app using the report option on that item.
• Blocking: you can block any user, which hides that user's content from you.
• Action within 24 hours: we review every report and remove objectionable content and eject the user who provided it within 24 hours of receiving the report.

To report content or a user from outside the app, contact us at support@hasio.xyz.

7. Bookings and Transactions

• Hasio facilitates bookings between users and service providers/businesses
• We are not a party to any transaction between users and providers
• Cancellation and refund policies are determined by individual providers
• We are not responsible for the quality of services provided by listed businesses or freelancers

8. AI Travel Planner

• The AI travel planner provides recommendations based on available information and should be used as a guide only
• We do not guarantee the accuracy, completeness, or timeliness of AI-generated recommendations
• Users should verify important details (operating hours, prices, availability) directly with providers

9. Intellectual Property

• The Hasio name, logo, and branding are our intellectual property
• Content you post remains yours, but you grant us a license to display it on the platform
• You must not use content from other users without their permission
• Photos and descriptions from seed data may be sourced from public domain or licensed sources

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• We do not guarantee uninterrupted or error-free service
• Our total liability shall not exceed the amount you paid us in the 12 months prior to any claim

11. Account Termination

• You may delete your account and all associated data at any time from inside the app: Settings > Delete Account. You may also email support@hasio.xyz to request deletion.
• We may suspend or terminate your account for violation of these Terms
• Upon termination, your right to use the Service ceases immediately
• We may retain certain data as required by law or legitimate business purposes

12. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by posting a notice in the app or sending an email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Saudi Arabia.

14. Additional Terms for Apple App Store Downloads

The following terms apply if you obtained the Hasio application from the Apple App Store. In the event of any conflict, this section prevails over the rest of these Terms with respect to your use of the App on an Apple-branded device.

• Acknowledgement: These Terms are concluded between you and Hasio only, and not with Apple Inc. ("Apple"). Hasio, not Apple, is solely responsible for the App and its content.
• Scope of licence: The licence granted to you for the App is a non-transferable licence to use the App on any Apple-branded device that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions.
• Maintenance and support: Hasio is solely responsible for providing any maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance or support services for the App.
• Warranty: Hasio is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Hasio's sole responsibility.
• Product claims: Hasio, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including but not limited to product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
• Intellectual property claims: In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Hasio, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of any such claim.
• Third-party terms: You must comply with any applicable third-party terms of agreement when using the App, including the terms of your wireless data service plan.
• Third-party beneficiary: You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of this section, and that Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of this section.
• Legal compliance: You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer contact: Questions, complaints, or claims regarding the App should be directed to support@hasio.xyz.

15. Contact Us